In order to return merchandise, you MUST contact Customer service first at support@bellaperfumes.com and obtain a refund claim number with returned address information.

You may return any unopened merchandise in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping cost.

We charge a 25% restocking fee for any merchandise not returned in its original condition and packaging.

Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

We do not accept returns for cosmetics and skincare items due to health reasons. Please make your selections carefully.

We require the following information to process your return. (If this information is not included, we will be unable to process your return.)

* Return authorization code
* Full name and address
* Phone number
* E-mail address
* Packing slip
* Original Order Confirmation or Invoice Number
* Your reason for returning the merchandise